Delivery and Return Conditions

DELIVERY AND RETURN TERMS

1. DELIVERY

1.1. Rione Coffee undertakes to deliver the products to the specified address as soon as possible following the confirmation of the order.

1.2. Delivery time may vary depending on the order details, selected products and delivery address. Please check the order confirmation for detailed information.

1.3. Shipping and delivery fees are reflected to the buyer in addition to the prices specified at the payment stage of the order.

2. RETURN AND EXCHANGE

2.1. The buyer has the right to return the products purchased within [14 days] from the delivery date.

2.2. The products to be returned must be unused, in their original packaging and in a salable condition.

2.3. For returns, please fill out the [Return Request Form] and contact our customer service.

2.4. Refund requests will be accepted if they meet the specified conditions.

2.5. Once the return is approved, the payment will be refunded and the process may vary depending on the payment method the buyer used.

2.6. If there is a defect in the products or you received a faulty item, please contact our customer service immediately.

3. RETURN STEPS

3.1. Fill out the return request form: [Return Request Form] is available on our website.

3.2. Contact our customer service: You can get more information about the return process by contacting our customer service.

3.3. Send the product: After confirmation, pack the product completely in its original packaging and send it to the specified address.